Politică de confidențialitate

Last Updated: April 2019

I. General information

The privacy of your personal data is one of the main concerns of Panda Logistics SRL, based in Bucharest, 48 Turturelelor street, 3rd District, Romania, as data operator.

This document is intended to inform you about the processing of your personal data in the context of using the www.panda-logistics.eu website. (“Website”)

II. Categories of processed personal data

II.1. If you are a Customer of the Website,
Panda Logistics SRL will process your personal data such as name and surname, telephone, e-mail address, billing address, delivery address, data on how you use the Site, for example your behavior / preferences / habits in the
Panda Logistics SRL, as well as any other categories of data you provide directly in the context of creating your user account in the context of placement of a site order or in any other way resulting from the use of the Website.

If you are creating a user account on the Site, use your Facebook or Google account, 
Panda Logistics SRL will process the following public profile data displayed by the respective applications: username, email address.

If you choose to create a user account just before completing the order of a product available on the Site, your email address will be required to automatically create an account. If you do not complete the order, the email address and other data provided will not be stored by
Panda Logistics SRL and the created account will be automatically deleted.

II.2. If you are a Visitor of the Website, 
Panda Logistics SRL will process your personal data that you provide directly in the context of using the Site, such as the data you provide in the Contact / Questions / Complaints section, to the extent you contact us in this way.

III. The purposes and bases of the processing

III.1. If you are a Customer of the Website, 
Panda Logistics SRL process your personal data as follows:

• to conduct the contractual relationship between you and 
  Panda Logistics SRL, respectively for picking up, validating, dispatching and billing your order placed on the Site, informing you of the order status, organizing the return of ordered products, etc.

• in order to fulfill the legal obligations incumbent upon them 
  Panda Logistics SRL in the context of the services provided through the Site, including the obligations in the field of taxation and archiving.

Note: Processing of your data for this purpose is required on the basis of legal obligations. Providing your data for this purpose is required. Refusal to provide data may result in impossibility 
Panda Logistics SRL to comply with its legal obligations and therefore unable to provide you services through the Site.

• for marketing activities, respectively for the transmission by e-mail, sms of commercial communications about the products and services offered by 
  Panda Logistics SRL, through the Website.

Note: Processing your data for this purpose is based on your consent if you choose to provide it.

You can express your consent to data processing for this purpose by checking the appropriate box at the time of account creation or after creating your account in the My Account Information section. For unsubscribing from receiving such commercial communications, you can use the option at the end of each e-mail / sms containing commercial communications. In addition, you can unsubscribe by visiting the My Account Information section.

Providing your data for this purpose is voluntary. Refusing to provide consent to process your data for this purpose will not have negative consequences for you.

• for the purpose of conducting various analyzes, reporting on how the Site works, creating consumer preference profiles, mainly to improve the experience on the Website.

Note: Processing your data for this purpose is based on your legitimate interest
Panda Logistics SRL to permanently improve customer experience on the Website. Providing your data for this purpose is voluntary. Refusing to provide data for this purpose will not have any negative consequences for you.

III.2. If you are a Visitor of the Website, 
Panda Logistics SRL process your personal data so:

• for marketing activities, respectively for transmission, through the means of distance communication (e-mail, sms), commercial communications on the products and services offered by 
  Panda Logistics SRL, through the Website.

Note: Processing your data for this purpose is based on your consent if you choose to provide it.

You can express your consent to data processing for this purpose by filling in and ticking the corresponding box in the newsletter subscription form available on the Site. For unsubscribing from receiving such commercial communications, you can use the option at the end of each e-mail / sms containing commercial communications.

Providing your data for this purpose is voluntary. Refusing to provide consent to process your data for this purpose will not have negative consequences for you.

• to resolve complaints, complaints and to monitor traffic and improve your experience on the Website.

Note: Processing your data for this purpose is based on your legitimate interest
Panda Logistics SRL to ensure the correct functioning of the Site, and to permanently improve the experience of site visitors, including by resolving various comments, questions or complaints.

Providing your data for this purpose is voluntary. Refusing to provide data for this purpose will not have any negative consequences for you.

IV. The length of time we are processing your data

As a principle, 
Panda Logistics SRL will process your personal data as long as is necessary to achieve the above mentioned processing purposes.

If you are a customer, we will process your data for the duration of the contractual relationship and subsequently under the legal obligations that are the responsibility of
Panda Logistics SRL (for example, in the case of financial and accounting documents for which the statutory retention period is 10 years from the date of the financial year in which they were drawn up).

If you are a customer and you are exercising the user account deletion option by clicking the Delete Account button in the My Account Information section,
Panda Logistics SRL will interpret this action as your option to unsubscribe from receiving commercial communications through which we keep you informed about the products and services offered through the site. In this regard, if you choose to delete your user account, we will no longer send you emails and / or sms of that kind. However, we want to inform you that deleting your account will not automatically delete your personal data. If you do not want your personal data to be processed or you want to delete the data, you can exercise the rights detailed in Section VII below. If you request the deletion of the account, but there is at least one active order, the request to delete the account will be recorded only after the products have been delivered and the last active order is completed.

If you withdraw your consent to data processing for marketing purposes,
Panda Logistics SRL will cease processing your personal data for that purpose, but without affecting the processing performed by Panda Logistics SRL on the basis of your consent before withdrawing it.

 V. Disclosure of personal data

For the purposes of processing, 
Panda Logistics SRL may disclose your data to partners, third parties or entities that support
Panda Logistics SRL (such as courier companies, IT service providers) or to central / local public authorities in the following exemplary cases:

• to manage the Website;
• in situations where such communication would be necessary for the award of prizes or other facilities to the individuals concerned as a result of their participation in various promotional campaigns organized by 
  Panda Logistics SRL through the Website;
• to maintain, personalize and improve the Site and its services;
• for performing data analysis, testing and research, monitoring usage and activity trends, development of security features and user authentication;
• for the transmission of commercial marketing communications under the conditions and limits stipulated by the law;
• when the disclosure of personal data is provided by law, etc.

 VI. Transfer of personal data

Personal data provided to
Panda Logistics SRL can be transferred outside of Romania, but only to countries in the European Union.

VII. The rights you benefit from

Under the conditions set out in the legislation on personal data processing, you are entitled to the following rights:

• the right to information, ie the right to receive details of the processing activities carried out by 
  Panda Logistics SRL, as described in this document;
• the right of access to data, ie the right to obtain confirmation from the party
  Panda Logistics SRL regarding the processing of personal data, as well as details of the processing activities such as the way the data are processed, the purpose of the processing, the recipients or the categories of the recipients of the data, etc.;
• the right to rectification, ie the right to obtain the correction, without undue delay, by 
  Panda Logistics SRL of inaccurate or unjustified personal data, as well as the completion of incomplete data; The rectification / completion shall be communicated to each recipient to whom the data was transmitted, unless this proves impossible or involves disproportionate efforts.
• the right to delete the data without undue delay (‘the right to be forgotten’) if one of the following:
  • they are no longer necessary for the purposes for which they were collected or processed;
  • if consent is withdrawn and there is no other legal basis for processing;
  • where the data subject opposes processing and there are no legitimate reasons to prevail;
  • if personal data has been processed illegally;
  • if personal data has to be deleted for compliance with a legal obligation;
  • personal data has been collected in connection with the provision of information society services in accordance with Union or national law under which the operator is located.
• It is possible that, following the request for data deletion, 
  Panda Logistics SRL to anonymize these data (thus depriving them of personal character) and to continue processing for statistical purposes under these conditions;
• the right to restrict the processing to the extent that :
  • the person disputes the accuracy of the data for a period that allows us to verify the correctness of the data;
  • processing is illegal and the data subject opposes the deletion of personal data, but instead calls for restrictions on their use;
  • the operator no longer requires personal data for processing, but the data subject requests them to find, exercise or defend a right in court;
  • the data subject opposed to processing (other than direct marketing) for the time period during which it is verified that the legitimate rights of the operator prevail over those of the data subject.
• the right to data portability, respectively (i) the right to receive personal data in a structured way, commonly used in an easy-to-read format, and (ii) the right to have such data transmitted by
  Panda Logistics SRL to another data controller, to the extent that the conditions provided by law are met;
• the right to object – in respect of processing activities may be exercised by submitting a request as indicated below;
  • at any time, on grounds relating to the particular situation of the data subject, that the data which he seeks to be processed under the legitimate interest of 
    Panda Logistics SRL or in the public interest, except in cases where
    Panda Logistics SRL can demonstrate that he has legitimate and compelling reasons that justify the processing and which prevails over the interests, rights and freedoms of the data subject or that the purpose is to establish, exercise or defend a right in court;
  • at any time, free of charge and without any justification, that data intended to be processed for direct marketing purposes.
• the right not to be subject to an automatic individual decision, that is to say, the right not to be the subject of a decision taken solely on the basis of automated processing, including profiling, which produces legal effects concerning the data subject or affects him similarly a significant measure;
• the right to address you to the National Supervisory Authority for Personal Data Processing or the competent courts, to the extent that you consider it necessary.

For any additional questions about how your personal data is processed and exercising the above mentioned rights, please email us at: contact@panda-logistics.eu.